Support
We're happy to help. Email support@stelloryn.com and we'll reply as soon as we can, usually within two business days.
Frequently asked questions
How do I cancel my Nirvana+ subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Nirvana → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel a subscription.
How do I restore my purchase on a new iPhone?
Sign in with the same Apple Account, open Nirvana, go to Profile and tap Restore Purchases.
Can I get a refund?
Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in, and choose the Nirvana purchase.
How do I add a Nirvana widget?
Touch and hold an empty area of your Home Screen until the apps jiggle, tap Edit → Add Widget, search for Nirvana, choose a size and tap Add Widget. For the Lock Screen, touch and hold the Lock Screen, tap Customize → Lock Screen, then tap the widget area.
I'm not getting reminders.
Check that notifications are on in iPhone Settings → Notifications → Nirvana, and that your reminders are turned on in the app under Reminders. Focus modes can also silence them.
How do I delete my data?
In Nirvana, go to Profile → Privacy to delete your personal details or your moon journal. Deleting the app removes everything it stored on your iPhone. We don't keep copies of your personal information.
Will my journal move to a new iPhone?
Your data is included in your iCloud or computer backup. Restore your new iPhone from that backup to bring your journal and settings with you.